Enhancing Technology 服务 - University Technology 服务 - Oakland University-十大菠菜台子

Project Background
With guidance from the BerryDunn consulting firm, University Technology 服务 has taken on a comprehensive, strategic review of OU’s existing technology infrastructure and, based on this assessment, develop a plan to provide students, faculty and staff the most beneficial technology services attainable. With the prospect of such resources being put in place, UTS looks forward to support continuing, organic growth of the university.

An important focus will be to improve service and satisfaction provided to campus community members both on and off campus. UTS will look to enhance its current work to manage risk and meet emerging compliance needs tied to a complex array of information technology services.

The BerryDunn Oakland University Information Technology Operating Model Report Summary can be found 在这里 (Requires Login).

Project Approach

This initiative will be pursued in four distinct phases as noted below.

Facilitate Planning and Campus 通信
Evaluate and Assess Current and Future IT Needs
Conduct National Peer Benchmarking
Develop Operating Model and Execution Plans

项目的更新

Project Summary: 五月 2023 – February 2024 Progress

BerryDunn and the Oakland project team have accomplished the following items.

2月- 2024年
Activities Summary
Refined Scope for ETS Project
The operating model will be designed to help ensure that UTS has the capability and capacity to provide the following four services centrally.
• Information Security: Oakland’s critical infrastructure, devices, endpoints, and data security.
• Device Management: The procurement, 配置, 监控, 部署, refreshing and support of all university devices, including classroom technologies.
• Core 服务 and Cloud Strategy: The management of existing critical infrastructure and systems as well as planning and architecting innovative solutions for emerging technologies and campus community technical needs.
• IT Project Management: Scoping, 管理, and delivering enterprise IT projects in support of a formalized IT governance model.

11月- 2023年
Activities Summary
• Participated in leadership meetings to discuss Report findings and meaningful next steps for the University
• Conducted report presentations to core teams
• Planning for report distribution and campus engagement
可交付成果
• Updated report summary documents as needed
•完整报告 updated with feedback

10月 - 2023
Activities Summary
• Conducted remote and on-site open sessions for Oakland faculty and students
• Developed IT Benchmarking Project – Full Report
可交付成果
• IT Benchmarking and Analysis Findings Presentations
•完整报告

9月 - 2023
Activities Summary
• Conducted remote and on-site open sessions for Oakland faculty and students
• Developed and distributed Oakland campus survey
• Developed IT benchmarking analysis and project summary report
可交付成果
•校园调查
• Peer Benchmarking and Project Summary Report

8月 - 2023
Activities Summary
• Continued facilitating interviews and focus groups with DTS staff and functional groups
• Conducted meetings with 8 peer institutions
• Began developing peer benchmarking analysis
可交付成果
• Peer Benchmarking Questionnaire
• Peer Benchmarking Analysis

7月 - 2023
Activities Summary
• Facilitated focus groups with DTS staff
• Facilitated interviews and focus groups with Oakland functional groups, including leadership across the University
• Developed survey analysis regarding services provided by IT staff
可交付成果
• DTS Meeting Agendas
• UTS and DTS survey analysis

6月 - 2023
Activities Summary
• Conducted on-site project kick-off meetings with Oakland leadership and Town Hall sessions with the campus community
• Continued facilitation of UTS meetings
• Created and distributed DTS survey
可交付成果
•DTS调查
• On-Site Meeting Schedule and Agendas

五月 - 2023
Activities Summary
• Facilitated focus groups and interviews with UTS leadership and staff
• Created and distributed UTS survey
• Planned for on-site meetings and campus engagement
可交付成果
• Project Communication
• Project Kickoff presentation(s)
•UTS调查
• Interview/Focus Group Agendas

PROJECT COMMUNICATIONS

Enhancing Technology 服务 (ETS) Project Update and Refined Scope

Wednesday, March 6, 2024

For the past year, we have undertaken a collaborative and comprehensive analysis of the” technical services and requirements” for students, faculty and staff. Our purpose has been to find efficient and cost-effective processes to enhance security and improve support for the ever-changing technology and the 挑战 it presents to the campus community.

I am writing to provide an update regarding the scope of the ETS initiative. After months of discussions, careful consideration and consultation with stakeholders, we have decided to refine the focus of the University Technology 服务 (UTS) operating model to prioritize the following four key services:

Information Security: Oakland’s critical infrastructure, devices, endpoints, and data security.
Device Management: The procurement, 配置, 监控, 部署, refreshing and support of all university devices, including classroom technologies.
Core 服务 and Cloud Strategy: The management of existing critical infrastructure and systems as well as planning and architecting innovative solutions for emerging technologies and campus community technical needs.
IT Project Management: Scoping, 管理, and delivering enterprise IT projects in support of a formalized IT governance model.

We will continue to collaborate with stakeholders across the campus community as we move forward to refine the future operating model and the implementation plan to best support their required IT services. By narrowing our focus to these four key areas, UTS will be able to enhance security measures and provide IT services consistently to the University Community.

Thank you for your input into this process, and I look forward to additional feedback. If you are interested in following the project or learning more about the development of technology services on campus, please visit the Enhancing Technology 服务
Enhancing Technology 服务 page w在这里 we will continue to provide periodic updates as the project moves forward.

Should you have any questions or concerns, please do not hesitate to reach out to us at [email protected].

谢谢
Bhavani

Update on Technology 服务 Town Hall

Tuesday, 6月 6, 2023

的同事,

As we shared with you late last month, OU is partnering with BerryDunn, an independent consulting firm experienced in higher education transformations, to evaluate university IT operating models and enhance the quality of the university's technology services.

不幸的是, a previous communication regarding a university-wide town hall event focusing on this project included an incorrect location for the meeting. It will take pace from 10:45 a.m. to noon on Thursday, 6月8日, in the 奥克兰中心 Ballrooms. All University personnel are welcome to participate.

At the conclusion of a comprehensive study, BerryDunn will provide the university with recommendations related to the IT services needed to support campus needs.

If you have any questions about this project or Thursday's town hall, please contact us at [email protected].

真诚地,

Bhavani Koneru
Chief Information Officer

Project Schedules

即将来临的事件
Project Implementation Kick-off Townhalls - To Be Determined

过去的事件

9月 26, 2023 – 11am to 12pm, Remote Town Hall for All Students with UTS and BerryDunn consultants to understand the strengths, 挑战, and opportunities for the way that technology services.

9月 26, 2023 – 9:30am to 10:30am, Remote Town Hall for All 教师 with UTS and BerryDunn consultants to understand the strengths, 挑战, and opportunities for the way that technology services.

9月 20, 2023 – On-site Town Hall with UTS and BerryDunn consultants to understand the strengths, 挑战, and opportunities for the way that technology services.

These events will be held in the 奥克兰中心, Banquet Room A

10:15am to 11am – All Student Open Session
11am to 11:45am – All Student Open Session
1pm to 2pm – All 教师 Open Session
2pm to 3pm – General Session (faculty, students, staff)

9月 19, 2023 (Tuesday) – On-site Town Hall with UTS and BerryDunn consultants to understand the strengths, 挑战, and opportunities for the way that technology services.

These events will be held in the 奥克兰中心, Meeting rooms (128-130), with the exception of the 4:15pm session to be held in 奥克兰中心, Ambassador room A-B (157-158)

8am to 9am – All 教师 open session
9 :15am to 10am – 教师 and Staff session for College of Arts and Sciences
10:15am to 11am – 教师 and Staff session for School of 业务 Administration
11:15am to 12pm – 教师 and Staff session for School of Education and Human 服务
1pm to 1:45pm – 教师 and Staff session for School of 健康科学
2pm to 2:45pm – 教师 and Staff session for School of 护理
3pm to 4pm – 教师 and Staff session for School of Engineering and Computer Science
4:15pm to 5pm – 教师 and Staff session for OUWB School of 医学

9月 14, 2023 (Thursday) – Remote Town Hall for All Students with UTS and BerryDunn consultants to understand the strengths, 挑战, and opportunities for the way that technology services.
- 中午12点半到下午2点

9月 12, 2023 (Tuesday) – Remote Town Hall for All 教师 with UTS and BerryDunn consultants to understand the strengths, 挑战, and opportunities for the way that technology services.
- 下午2点到3点半

6月8日, 2023 (Thursday) – Initiative/Project Kick-off Meetings, In-person and remote session in the 奥克兰中心, Founders Ballrooms
- 9am – University Technology 服务 Staff
- 9am – Distributed Technology 服务 Staff
- 9am – University/Campus Town Hall

常见问题解答

Who is BerryDunn?
Founded in 1974 BerryDunn is a national consulting practice that works with over 150 higher education institutions. To remain independent and objective BerryDunn does not sell software or managed services and solely focuses on assisting organizations achieve desired outcomes. BerryDunn was selected to be OU’s partner through the open RFP \ bid process.

Why has BerryDunn been engaged to assess OU?

Strategic review of organic technology service growth
Improve customer service and satisfaction for on-campus and remote constituents
Manage risk and prepare for emerging compliance needs
Increase collaboration among IT staff and across the campus community
Plan for emerging technology trends
Embed and leverage technology trends in OU’s operation to improve teaching & learning and realize business outcomes

How is BerryDunn assessing OU’s current status and needs?
BerryDunn is engaging with campus in a variety of ways including meeting directly with Stakeholders, for example through Town Halls, conducting targeting 调查, as well as focus groups.

What are the expected deliverables from the BerryDunn engagement and when are they expected.
As a result of the initial engagement BerryDunn is committed to working with the OU community to deliver an Operating Model by fall 2023.

How does the Operating Model align to positions and the current reporting structure?
The operating model is focused on services and the most effective way to offer them to campus; it is not reporting structure based. For example a single centrally managed wired and wireless network provides end user consistency and economies of scale, however specialized laboratory equipment is likely to be more effectively supported within the unit. BerryDunn will be looking at how existing services are being offered and proposing how and what services should be offered moving forward.

How is BerryDunn determining what Operating Model is appropriate for OU?
BerryDunn will be doing this via a variety of methods. They will be collecting information to determine campus needs via interaction with various stakeholders including town halls, 调查, and targeted forums with staff having IT responsibilities. They will also be benchmarking OU against other higher-education institutions including peers and those who are successful in areas we aspire towards. This information will be aggregated and analyzed by BerryDunn to create the proposed Operating Model.